Critical to the functioning of the quality management process is the need for precise communications between the sales, technical, engineering, commercial and manufacturing team also with subcontractors and suppliers. Equally important is the close communication with the customer to update them with the status of any order or project following our regular review meetings we use for monitoring the manufacturing process.

Each customer’s order is entered into our order processing and manufacturing process following our quality management protocol, this covers purchasing, monitoring of incoming materials through to final factory tests. Customers and their consultants, on request, may attend supplementary product tests after the standard factory tests have been completed.
We record the test results on test certificates which is our assurance to the customer of the product’s conformance to specification.

Our products are used in critical applications that demand continuous, long term, trouble free performance and reliability thus our ISO 9001:2008 component selection and sub assembly audit procedure demands a critical evaluation of our suppliers. The conceptual design of our product and eventual performance and reliability depends upon the close team effort cooperation between Neel Industrial Systems and our suppliers as a ‘total’ quality approach necessary to maintain our niche market position.